Rochester’s Trusted Auto Repair Experts
With over 30 years of service, we deliver honest, reliable automotive repairs and collision services for Rochester drivers.
Decades of Trusted Automotive Excellence
At Austin-Spencer Automotive Collision Repair Center, our reputation in Rochester, NY is built on more than 30 years of reliable automotive service and customer trust. Our journey began as a humble two-bay garage and has grown into a spacious, state-of-the-art 20-bay facility covering over 12,000 square feet. We provide a full range of auto repair, maintenance, and collision services for all makes and models, using the latest diagnostic equipment and the highest quality parts. Our focus on transparent pricing and honest communication sets us apart. Our certified technicians stay up to date on the latest automotive advancements to ensure you receive the best possible service, no matter the age or condition of your vehicle.
Our Customer Amenities
Enjoy Added Comfort and Convenience
At Austin-Spencer Automotive Collision Repair Center, we strive to make your visit as comfortable and convenient as possible. Enjoy free auto loaners while your vehicle is in our care, a clean and spacious waiting area, and direct communication with our friendly staff. We use state-of-the-art diagnostic tools for quick, accurate service, and offer a full range of detailing and upholstery options. Our location makes it easy to drop off and pick up your vehicle, and our transparent pricing ensures there are never any surprises. Experience first-class service amenities designed with you in mind.
Our Core Values
Guided by Integrity and Excellence
At Austin-Spencer Automotive Collision Repair Center, our core values guide every interaction and every repair. We believe in honesty, transparency, and always putting the customer first. Our commitment to ongoing education means our technicians stay current with the latest automotive technology, ensuring you receive the highest standard of care. We value teamwork, integrity, and the trust our community places in us. By focusing on quality, safety, and customer satisfaction, we strive to exceed expectations and build lasting relationships with every driver who visits our shop.
List of Services
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Honest and Transparent Communication We believe in keeping our customers fully informed with clear explanations and fair pricing on every repair.Honest and Transparent Communication
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Commitment to Quality Craftsmanship Our team strives for excellence in every job, using the best parts and tools to ensure lasting results.Commitment to Quality Craftsmanship
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Continuous Learning and Innovation We invest in ongoing training and the latest technology to provide advanced, up-to-date automotive solutions.Continuous Learning and Innovation
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Customer-Centered Service Your satisfaction is our top priority, and we go the extra mile to exceed your expectations every time.Customer-Centered Service
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Community Trust and Reliability Serving Rochester for over 30 years, we’ve built a reputation for reliability, integrity, and genuine care.Community Trust and Reliability
Customer-Centric Service and Warranty
Our team at Austin-Spencer Automotive Collision Repair Center is dedicated to making every visit convenient and stress-free. We offer free auto loaners to keep you moving while your vehicle is in our care, and our customer-first approach means we always take time to answer your questions and explain your repair options. We proudly hold the Good Housekeeping Seal of Approval on our workmanship, offering both a lifetime warranty and a national paint warranty through Certified First. We are also certified by Underwriters Laboratories and regularly measure customer satisfaction with independent surveys, consistently earning high marks. Our facility also serves as a base for Snyder Upholstery, streamlining repairs and upholstery services under one roof.
Your Satisfaction, Our Commitment
We value every customer who walks through our doors and are committed to building lasting relationships based on trust and satisfaction. Whether you need routine maintenance like oil changes and brake replacements or complex collision repairs and detailing, our skilled technicians handle it all with care and precision. We use the best parts and equipment available to ensure your car performs and looks its best after every service. Your safety and satisfaction are our top priorities, and we invite you to experience the difference at Austin-Spencer Automotive Collision Repair Center.
Contact Info
Our Location
2433 Brighton Henrietta Town Line Road, Rochester, NY, 14623
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