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2433 Brighton Henrietta Town Line Road, Rochester, NY, 14623
Frequently Asked Questions
Common Questions, Clear Answers
Have questions about our services or what to expect? We have answers! Explore our frequently asked questions to learn more about scheduling repairs, our warranty coverage, accepted vehicles, and more. Whether it’s your first visit or you’re a long-time customer, our FAQ section is designed to provide helpful information so you feel confident in choosing Austin-Spencer Automotive Collision Repair Center. Still have questions? Our team is always happy to assist you.
What types of vehicles do you service?
We service all major domestic and foreign makes, including cars, trucks, SUVs, and even boats and trailers. Our technicians are trained to handle both modern and classic vehicles.Do you offer free loaner vehicles?
Yes! We provide free auto loaners to keep you on the road while your vehicle is being serviced or repaired at our Rochester facility.Are your repairs covered by a warranty?
All of our workmanship carries a lifetime warranty, and we offer a national paint warranty through Certified First for your peace of mind.How do you ensure fair pricing?
We practice transparent pricing, always providing clear estimates and explanations so you understand what you’re paying for—no hidden fees or surprises.What amenities do you offer customers?
Our amenities include free loaner vehicles, a clean waiting area, direct access to our staff, and convenient scheduling to make your experience smooth and comfortable.
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